Privacy Policy

Effective Date: 4/1/2025

At Bridge the Gap, your privacy is important to us. This Privacy Policy outlines how we collect, use, protect, and disclose your personal information when you use our services.

Information We Collect

When you submit a request, we may collect the following types of information:

Personal Information: Your name, contact details (email, phone number), and payment details (if applicable).
Request Details: The message you want us to deliver and any relevant details needed for the call.
Recipient Information: The name and phone number of the person we are contacting on your behalf.

How We Use Your Information

We use your information to:

Process and complete your request.
Contact the recipient on your behalf.
Provide updates regarding your request.
Improve our services and customer experience.
Maintain security and prevent fraudulent activities.

How We Protect Your Information

We take reasonable security measures to protect your personal information from unauthorized access, disclosure, or misuse. However, please note that no method of transmission over the internet is 100% secure.

Information Sharing & Disclosure

We do not sell, rent, or share your personal information with third parties, except in the following cases:

With Your Consent: If you authorize us to share details.
Legal Compliance: If required by law, court order, or to enforce our policies.
Business Transfers: In the event of a merger, sale, or acquisition of our company.

Tips Are Non-Refundable

All tips made to Bridge the Gap are voluntary and non-refundable, even if:

The recipient does not answer or respond.
The request cannot be completed due to reasons beyond our control.
You change your mind after submission.

Since priority donations are meant to expedite service, they do not guarantee a successful connection with the recipient. Once a request has been accepted and work has begun, no refunds will be issued.

Data Retention

We retain your request details only as long as necessary to provide our services. If you wish to have your data removed from our system, contact us at bridgethegapcalls@gmail.com.

Your Rights & Choices

You have the right to:

Request access to the information we hold about you.
Ask us to delete or modify your data.
Opt out of receiving service updates.

Third-Party Services

Tips made through Zelle, Cash App, Venmo, Apple Pay, or Samsung Cash are processed by third-party platforms. We do not store or control payment details, and their privacy policies apply.

Changes to This Policy

We may update this policy from time to time. Any changes will be posted on our website with the updated effective date.

Contact Us

If you have any questions about this Privacy Policy, please contact us at:

📩 Email: bridgethegapcalls@gmail.com